Refund policy

Thank you for shopping with us! We want you to love your purchase, but if something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in the same condition that you received it.

• All original tags and packaging must be intact.

• Sale items, accessories, and bodysuits are final sale and cannot be returned or exchanged.

To start a return, please contact us at 320collectivellc@gmail.com with your order number and reason for return. Once your return is approved, we’ll provide you with instructions on how and where to send your item. Customers are responsible for return shipping costs. We are not responsible for lost or damaged return packages. 

Refunds

Once your return is received and inspected, we’ll notify you if your refund is approved.

If approved, a refund will be processed to your original payment method within 5–10 business days (depending on your bank or card issuer).

Shipping costs are non-refundable. 

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue so we can make it right.

Questions?

We’re happy to help!

Email us at 320collectivellc@gmail.com or message us through our Contact Us page.